Careers at ThermoFisher Scientific

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Job ID :
Location :
New Zealand - Auckland
Job Description

We have a great opportunity for an IT Analyst to provide first and second level computer and network support for all New Zealand employees.

This role provides on-site support to the manufacturing business and in a supply chain environment.

Key Responsibilities:

  • Part of a team of 2 to support over 360 NZ staff in 6 locations connected via a WAN.
  • Configure, install and maintain Servers, PCs, laptops, printers and other network hardware.
  • Support the PABX system and configuration of Blackberry, iPhone and other mobile phones.
  • Support the daily server backups with 100% reliability.
  • Maintain system documentation and change control logs.
  • Occasional travel to the other NZ branches as required.
  • Resetting / changing network passwords.
  • Escalating more complex Helpdesk requests/issues to relevant technical staff.
  • Ensuring new staff are provided with the required hardware on time.
  • Diagnosing PC / Hardware faults and supply solutions as required.
  • Assisting in the updates of software as required e.g. Anti-virus and Windows Updates.
  • Documenting helpdesk calls and issues and updates into the Helpdesk System.
  • Keeping system documentation up to date including equipment registers and mobile listings.
  • Assisting technical staff in the event of critical system failures.
  • Assisting staff with software issues e.g. Microsoft Office and other business applications.
  • Installing software as required.
  • Some after-hours onsite or remote work will be required.
  • Contribute to and follow global IT standards and procedures.
  • Work with regional and local IT Teams on global and local IT projects.

Minimum Requirements/Qualifications:
  • Diploma or Degree in Information Technology.
  • Superior skills with Microsoft Office standard products: Outlook Word, Excel, PowerPoint.
  • Minimum 2 years’ experience in helpdesk support.
  • High level of problem solving ability and excellent attention to detail.
  • Strong oral and written communication and interpersonal skills.
  • Ability to liaise with staff at different levels of the business and manage small projects.
  • Ability to prioritize helpdesk jobs according to business priorities.
  • Able to work independently while thriving in a team.

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