Careers at ThermoFisher Scientific

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Job ID :
Location :
India - Bangalore
Job Description

The SAP Helpdesk are responsible for taking all SAP support calls in the first instance. The FICO Support Analyst’s responsibilities will include:

  • Answering and accurately recording calls from all SAP users in the Thermo Fisher community.

  • Providing assistance, investigating & resolving user problems wherever possible, especially in the area of FICO.

  • Working with the appropriate Business Analyst to resolve complex problems and helping them decide on a course of action, primarily in the area of FICO

  • Monitoring progress of all calls to ensure that all problems are managed satisfactorily through to resolution.

  • Monitoring all calls to ensure they are resolved within the agreed service levels.

  • Supporting second level analysts with enhancement & systems Implementation testing as required.

  • Undertaking other tasks as required, such as SAP software changes.

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