Careers at ThermoFisher Scientific

Apply Now >>    
Job ID :
Location :
US - Wisconsin - Madison|US - Wisconsin - Remote / Field
Job Description
Position Summary: Provide technical support and consultation to service personnel and customers, primarily in North American marketplace but occasionally to the rest of the World. The position will specifically be supporting FTIR Instrumentation. Support will include electronic, mechanical, software and basic applications.

Key Responsibilities:
  • Provide technical support via phone or electronically to customers, external and internal, involving hardware, software and operation.
  • Maintain highly accurate records in the service database for compliance regulations.
  • Provide basic application support for internal and external customers.
  • Promote and sell aftermarket products for the service organization
  • Assist in developing and implementation of plans to improve technical services and capabilities while working towards corporate/individual revenue and customer allegiance goals.
  • Effectively communicate competitive information and additional sales opportunities to Marketing and Field Sales Engineers. Provide feedback to factory personnel for product improvements.
  • Strive to increase customer satisfaction on a daily basis
  • All other duties as assigned by Technical Support Manager and/or Supervisor.

Minimum Requirements:
  • 4+ years experience in a Laboratory or Support role in which direct customer contact was part of the job function preferred
  • Must be able to communicate effectively with a wide variety of people and have strong interpersonal skills.
  • Excellent communication (verbal and written) skills.
  • Detailed understanding of Windows based software, networking and PC hardware.
  • Ability to prioritize multiple high priority activities (tech support calls, training, travel, service calls and other group needs) and establish realistic schedules to meet requirements.
  • Ability to work independently, and as part of a group, to accomplish individual and team objectives.
  • Independently resolve difficult customer problems.
  • Ability to travel 15% of the time for business purposes
  • May be asked to be on-call for after-hours phone support (as needed)

Preferred Qualifications
  • Bachelor’s degree in Chemistry or related field.
  • Previous experience with FTIR Instruments required.

This position will be based in Madison, WI or remotely-based

This position has not been approved for relocation


Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Apply Now >>    
Join our Talent Community

If you're ready to make a difference in the world, you can do it here.

Refer a friend

Already work here? Help us write our next chapter

Refer Now


5 Reasons to Work at Thermo Fisher Scientific
Search Jobs by Map