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Job ID :
Location :
United Kingdom - Hemel Hempstead
Job Description

Job title: Field Service Engineer, ImmunoDiagnostics Division
Location: London & the South East

Main Objective

  • Ensure Technical Support objectives and KPI’s are achieved.
  • Maintain working knowledge of all systems.
  • Promote good team working within group.

Main Responsibilities

1. Technical Support:

  • Plan and deliver PMV’s within the stated business objective
  • Ensure the required customer SLA is achieved (24 or 48 working hours) and recorded accurately in CRM
  • Complete service reports in a timely and accurate manner
  • Maintain working knowledge of all systems
  • Provide support for other engineers when required
  • With the agreement of the Technical Support Manager provide support for the customers in London and the South East
  • Support area managers when required to develop business opportunities.
  • Follow the procedures outlined in the Quality Management system.
  • Maintain accurate records of spare parts, ensuring parts are used appropriately and usage is kept within spare part budget.
  • If required provide customer training for new software and upgrades.

2. To promote good team working within group

  • Participate actively in organised service and sales meetings when required.
  • Encourage an open dialogue exists between Technical Support Manager, Laboratory Sales Manager, Laboratory Sales Representatives and Irish Business Manager.
  • To encourage active communication between members of the group and other company members.
If you are interested in this role, please forward your updated CV to: natalie.aggelidou@thermofisher.com

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