• To provide quality technical support to ensure that customers receive accurate advice on product selection and usage; technical troubleshooting and resolution of technical complaints.
•Respond to customers' inquiries regarding of custom DNA oligo synthesis service and custom Sanger’s sequencing service over phone or in written manners.
•Resolve customers' complaints in a technical nature.
•Serve as a customer liaison and being responsible for promoting and maintaining positive customer
- Master or above of Biology, majored in molecular biology are preferred;
- Good knowledge and hands-on experience of PCR,qPCR are preferred;
- Hands-on experience of NGS,EMSA,FISH would be plus.
- Experience of custom DNA oligo synthesis service and custom sequencing service are preferred.
- Proven ability to digest large amounts of new and complex technical information in a short time;
- Good command of communication and presentation skills;
- High energy, team player and the ability to work under pressure.
- Initiative, self-motivated, open-minded and detail-oriented
- Fluent in written English.