Careers at ThermoFisher Scientific

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Job ID :
Location :
United Kingdom - Horsham
Job Description

Company Information

About Thermo Fisher Scientific
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science. Our mission is to enable our customers to make the world healthier, cleaner and safer. With revenues of $12 billion, we have approximately 39,000 employees and serve customers within pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, universities, research institutions and government agencies, as well as in environmental and process control industries. We create value for our key stakeholders through three premier brands, Thermo Scientific, Fisher Scientific and Unity Lab Services, which offer a unique combination of innovative technologies, convenient purchasing options and a single solution for laboratory operations management. Our products and services help our customers solve complex analytical challenges, improve patient diagnostics and increase laboratory productivity. Visit www.thermofisher.com.

Job Description

Job Title: Desktop Administrator
Reports To: Manager, Application Support
Group/Division: BSD
Career Band: 4
Job Track: Professional
Position Location: Horsham, UK

Position Summary:

The Desktop Administrator provides end-user desktop, application and peripheral equipment support employing a high degree of customer service, technical expertise, and timeliness. He/she uses various techniques for resolving problems.

Key Responsibilities:
  • Troubleshoot and resolve end-user problems and provide status to affected users
  • Respond to and track user incident and request work activity in a ticketing system
  • Ensure help desk tickets are logged, updated with progress and closed upon satisfactory resolution
  • Maintenance and administration of the desktop imaging system
  • Creation and maintenance of desktop standard builds
  • Packaging of software to be deployed via software deployment system
  • Deploy software upgrades as needed
  • Install and maintain desktop and peripheral equipment
  • Maintain inventory of surplus equipment
  • Comply with company’s Global IT Policies & Procedures
  • Perform other duties as assigned

Minimum Requirements/Qualifications:
  • A Levels or the equivalent
  • Windows XP Microsoft Certified Professional (MCP)
  • Windows 7 Microsoft Certified Technology Specialist (MCTS)
  • ITIL foundation certification preferred

Essential Skills / Experience:

  • Experience of desktop imaging and software deployment systems such as Microsoft System Centre Configuration Manager, Microsoft Windows Deployment Services or Symantec Altiris
  • Experience of creating and configuring Active Directory Group Policies
  • Experience of supporting over 500 Windows 7 / Windows XP computers across multiple sites
  • Experience of scripting and creating batch files
  • Demonstrable self-discipline and motivation in all aspects of job performance
  • Experience of using problem management tools and techniques to identify the root cause of problems and select appropriate means of resolution
  • Ability to articulate technical concepts to co-workers
  • Must be able to work in a high-pressure team environment, handle multiple tasks and react quickly to networking problems and issues
  • Excellent interpersonal relationship/customer management skills
  • Strong service delivery focused approach (a willingness to “go the extra mile” to achieve customer satisfaction)
  • Logical / structured approach to problem analysis
  • Tenacity and the will to ensure that a problem is resolved using all means at ones disposal
  • Great team player

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