Careers at ThermoFisher Scientific

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Job ID :
Location :
United Kingdom - Basingstoke
Job Description
When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of $18 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

Working within Thermo Fisher Scientific’s Speciality Diagnostic Group, within the Microbiology Division (MBD), our customers worldwide trust our microbiology solutions for the diagnosis of infectious disease and detection of bacterial contamination in industrial applications. We serve public health, clinical laboratories, food companies, environmental screening and pharmaceutical laboratories with a portfolio of products that include culture media, antimicrobial susceptibility testing solutions and market-leading molecular solutions for food safety testing.

Working within a team of experienced customer service professionals, you’ll be helping a business that is dedicated to delivering quality products that help society.

Key Responsibilities:
  • Processing customer orders and schedule agreements to the required Service Level
  • Keeping the customer fully informed on issues affecting service
  • Liaising with other Thermo Fisher Scientific sites within the UK to ensure the timely dispatch of orders
  • Updating and maintaining all key customer information within SAP and other supporting systems
  • Logging and resolving customer queries and complaints, whilst ensuring that departmental processes and procedures are adhered to
  • Liaising with Sales and Marketing to ensure the accurate application of customer pricing and discounts, whilst adhering to the regulatory requirements of Sarbanes Oxley
  • Liaising with Freight Forwarders to ensure prompt delivery of ordered items and to resolve any customer complaints regarding late deliveries and damage to goods
  • Preparing customer quotations
  • Participating in the Continuous Improvement Programme (PPI), contributing to the development and implementation of improvement initiatives within the department and identify process improvements (Kaizens)
  • Fulfilling the responsibilities of the position as defined in the Health, Safety and Environmental Policies and associated Codes of Practice. To actively promote Health and Safety awareness of all other employees
  • Carrying out any similar duties as directed by the UK Customer Service Team Leader and the Customer Services Manager

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