Careers at ThermoFisher Scientific

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India - Bangalore
Job Description

Job Title - Systems Analyst
Job Location - Bangalore, India

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work that supports a powerful mission. With revenues of $17 billion and a track record of stability and consistent growth, we’re uniquely able to give our people the resources and opportunities to make significant contributions to the world.

Key Responsibilities:

  • Work on Issues reported in Siebel and Salesforce related to Configuration and EAI Integration by providing efficient solutions.

  • Work on Issues reported in Workflows, Workflow Monitoring Agent, Assignment Manager, Email Outbound, Inbound Integrations, External systems real time Integrations with middleware.

  • Get involved in change management, Major Incident Management, service management for all Siebel and Salesforce applications

  • Collaborate with cross functional IT technical teams and Interface partners for service delivery excellence

  • Acts as a key member of the core technical team for CRM Applications

  • Establishes IT as a critical partner with the business functional leaders

  • Determines priorities based on business needs and champions IT enabled business projects/programs with consensus

  • Develops business transformation and process optimizations for CRM Systems

  • Deliver IT aspects of key business initiatives in regards to integration of new acquisitions which includes CRM, ERP platforms, regulatory improvements and other projects as they become prioritized

  • Works with shared services and local IT development teams to provide technical delivery in the implementation and support of company approved application systems

  • Complies with company’s Global IT Policies & Procedures

  • Performs other duties as assigned

Minimum Requirements/Qualifications:

  • Hands on Experience with Siebel Application support in Configuration and EAI

  • Strong technical skills in External real time Integrations, Workflows, Runtime events, RCR's, Workflow Monitoring Agent, Email Outbound and Inbound Integrations.

  • Working hands-on experience with Siebel 8.1x versions and higher.

  • EIM knowledge will be additional advantage

  • SalesFoce Knowledge will be additional advantage

  • Work in different shifts for supporting the global instances of CRM Applications

  • Experience working in a sales and service organizations

  • Experience working within the Life Science Industry

  • Bachelor’s degree with experience in information technology and a functional discipline of sales operations, customer service, technical service, Call Center and Intranet Applications

  • Experience in a continuous improvement environment with a track record of delivering sustainable business results

  • Demonstrated ability to interact with and gain trust of senior leadership

  • Ability to quickly understand the business need and to translate this to actionable IT solution

  • Experience working in a matrixes organization

  • Experience working with a business leveraging IT shared service

  • Strong negotiating and influencing skills

  • Strong technical expertise and ITIL skills and understanding of service management lifecycle

  • Ability to successfully deliver projects to completion on time

  • Strong written and verbal communication skills

  • Strong analytical skills

  • Strong relationship building skills

Non-Negotiable Hiring Criteria:

  • Broad operational IT experience in a large company environment with ITIL processes

  • 5 to 7 years of experience as an IT Support team member and technical expertise with business transformation

  • Strong attention to detail

    At Thermo Fisher Scientific, each one of our 50,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. Apply today http://jobs.thermofisher.com.
    Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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