Careers at ThermoFisher Scientific

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Job ID :
Location :
Malaysia - Kuala Lumpur
Job Description
  • Responsible for field service operations to provide timely and optimum product support for Gas Analyzers.
  • To maintain and/or improve depot processes to provide fast turnaround time for Gas Analyzers.
  • Assure customer satisfaction through management of field service team to reduce the system downtime for high equipment performance.
  • Conduct regular technical reviews with field service team to assist on critical and/or repeated issues.
  • Manages system repair and maintenance activities and acts as the final customer focal point for escalation management
  • Assure high level of Service Engineer competency through execution of training and development plans
  • Provision of end user trainings to customer
  • Drives and assures consistency and integrity of the key operational metrics through business evaluation, and manages recommendations to improve the design for supportability and service delivery methodology

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