Careers at ThermoFisher Scientific

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Job ID :
Location :
US - California - Fremont
Job Description

Position Responsibilities:

  • Evaluate customer requests and respond to customers in a timely manner. This includes being the key point of contact for new business and ongoing project discussions, pricing and volume discussions, issue resolving, and support functions.
  • Identify areas of growth with key customer accounts.
  • Schedule and coordinate internal cross functional team meetings with project teams to monitor progress.
  • Schedule and coordinate regular communication meetings with customers to follow up on mutual activities and deliverables.
  • Frequent communication to senior leadership team regarding strategic account support status.
  • Monitor existing customer contracts and understand contractual obligations and commitments.
  • Assist in the negotiation process and close new and renewal business.
  • Assist in the preparation and delivery of business/technical/capability presentations.
  • Schedule and coordinate quarterly business reviews with key customer accounts. Monitor established performance metrics and scorecard reports.
  • Ability to travel up to 20%.

Minimum Requirements/Qualifications:

  • B.S. Degree from an accredited university in Scientific Field required, MBA preferred.
  • 8-10 years experience in IVD Industry desired

Physical Requirements:

  • Normal office environment.
  • Position may require frequent communication and walking to other areas in which designated PPE will be required.
  • Position will require sitting and standing.
  • Employee may occasionally lift and/or move up to 10 pounds.

Non-Negotiable Hiring Criteria:

  • Strong project management skills are essential. Must be able to lead and/or influence others without direct authority.
  • Advanced level skills in Microsoft Office suite (Word, Excel, PowerPoint, Visio, Project, etc.).
  • Excellent relationship building skills and persuasion with the ability to motivate and influence others.
  • Technical background in diagnostic reagent manufacturing/ IVD industry.
  • Ability to quickly evaluate situations and take direct appropriate actions to resolve issues.
  • Well-founded and practiced formal problem solving skills.
  • Detail oriented and assertive self-starter who can operate effectively in a constantly changing environment.
  • Sound business acumen.
  • Well developed written skills to prepare monthly reports, reviews and white papers, as well as preparing presentations to a variety of audiences.
  • Strong communication and organizational skills. Experience drafting and negotiating various types of contracts. Good organizational, analytical and problem solving skills.
  • Strong communication skills: well developed verbal skills to successfully communicate to a variety of internal and external audiences, while counseling, negotiating and formally presenting views and/or technical criteria.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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