Careers at ThermoFisher Scientific

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Job ID :
Location :
US - California - Carlsbad
Job Description

IT Support Engineer III

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Key Responsibilities:

  • Provide needed desk side support and daily site IT leadership guidance for regional key sites designated by Leadership IT Support program lead
  • Provide regular updates to management as requested by lead
  • Partner with Leadership IT Support and Regional IT Manager to provide escalations and relay needed recommendations to improve processes and procedures to add efficiencies
  • Partner and assist with global issues as needed
  • Monitor the ticketing system and ensure timely assistance is provided to business end users
  • Deploy, support and troubleshoot issues with equipment including workstations, servers, phones, mobile devices, printers, scanners, faxes and multifunction devices
  • Manage end user accounts, permissions and access rights in accordance with best-practices regarding privacy, security, change control processes, and regulatory compliance
  • Advise end users (including executives) on technology best practices and perform preventative maintenance in conjunction with Global IT standards and Leadership IT Support recommendations
  • Interface and take initiative to escalate as needed with 3rd party suppliers and internal IT teams to provide “smart hands” assistance for servers and phones. Work with business partners and other IT support teams to schedule and perform software and hardware improvements, upgrades, reconfigurations, and/or purchases
  • Analyze the performance of the supported devices, identify and report issues to the appropriate support groups
  • Setup Audio/visual and computer equipment as requested on or offsite
  • Setup, support and train end-users on mobile devices and wireless technology
  • <25% travel may be needed

Requirement/ Qualifications:

  • 5-7+ years of experience supporting infrastructure within a large environment
  • Experience deploying, supporting and troubleshooting issues with hardware including workstations, servers, phones, mobile devices, printers, scanners, faxes and multifunction devices
  • Knowledge of current Cisco video conference equipment a plus
  • Excellent leadership and communications skills

This position has not been approved for relocation

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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