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Job ID :
Location :
United Kingdom - Remote / Field
Job Description

Role: Service Engineer
Location: Grove Park Enderby Leicester
Band 6


  • Troubleshoot, repair, install, and update Finesse (now part of Thermo Fisher Scientific) products at client sites as needed.
  • Consult with customers regarding product operation, product optimization, technical troubleshooting and usage training.
  • Aid in optimizing revenue and new product development opportunities while maintaining a high level of responsiveness and customer satisfaction.
  • Help to cultivate customer satisfaction through ensuring prompt customer response times and problem resolution.
  • Provides up-to-date service reporting on customer activities.
  • Perform Site Acceptance Test (SAT) and Installation/Operational Qualification (IQ/OQ) Protocols.
  • Provide regular updates to management on customer requests for new products and on competitive activity; provide customer feedback to hardware and software groups.
  • Maintain a high level of integrity with existing and potential client base.
  • Maximize the service potential for revenue and customer satisfaction.
  • Develop and implement technical assistance and product training to Sales group.
  • Obtain customer software backups as necessary.
  • Interface technically and assist in demonstration of Finesse products to potential customers.
  • Unpack equipment, stage equipment in customer’s lab: Computers, Vessel stations (G3Lab Universals, G3Pro, etc.), TruLogic, Scales (if applicable), TCU (if applicable).
  • Connect all process and network cables as well as utilities (electrical, chilled water, etc.).
  • Verify communication between computers, TruLogic, vessel stations and additional equipment.

Minimum Qualifications:

  • High School diploma and minimum of 2-5 years of relevant experience; or Bachelor’s degree in Engineering, with 0-2 years of experience.
  • Electrical/software or mechanical engineering or scientific background.
  • Competent with Microsoft applications such as Word, Excel and Outlook.

Preferred Qualifications:

  • Certified electrician or controls engineer.
  • Delta V or other control software experience.
  • Experienced with Single Use Technology (Upstream and/or downstream).
  • Controls and Qualifications (C&Q) experience in facility, equipment or utilities.
  • Knowledge of Corrective and Preventive Action (CAPA), change control, deviations management and document management systems.

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