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Job ID :
Location :
United Kingdom - Paisley
Job Description
  • Project Manager will be overall responsible for the management of individual custom orders for selected key accounts, as well as forecasted demand. Responsibilities include but are not limited to: timelines, milestone tracking, cost management, documentation, communication, report outs, dashboards, and all other requirements for the effective execution of the project per the contract and/or order.
  • Leads cross-functional teams appropriate to support the timing and scope of the order/project/program. Daily goal is to meet or exceed our custom product turn around times and make decisions to support the revenue goals for the business.
  • Accountable for building customer relationships, capturing customers need accurately, working closely with Account Managers to support business, and supplying timely responses to customer requests
  • Works with the Associate Project Managers to generate status reports to ensure customers are fully informed of the status of all orders, issues and complaints.
  • The Project Manager is responsible for assembling, analyzing and reporting metrics around service, quality and communication
  • Needs to identify and understand the functional project components of the customer and align the appropriate Life Technologies resources and stakeholders around each component.
  • Accountable for the successful resolution of action items from customer audits, customer meetings and ensuring the timely completion of customer complaints.
  • Leads cross-functional teams appropriate to support the timing and scope of the customer specific project or global programs that are initiated by ThermoFisher Scientific.
  • Will travel to visit customers during Quarterly Business Reviews (QBR’s) or for specific Customer meetings working closely with the account manager to accomplish a pre-determined set of goals and objectives for face-to-face meetings.

Ultimately the PM is responsible for driving client satisfaction across the complete account and helping to develop a business alliance through their Projects.


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