Careers at ThermoFisher Scientific

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Germany - Frankfurt|Germany - Heidelberg|Germany - Nurnburg|Switzerland - Ecublens|Switzerland - Lausanne|Switzerland - Remote / Field
Job Description
The Company
With more than 60 years of innovation and leadership, we enable customers to find meaningful answers to questions that accelerate breakthrough discoveries, increase productivity, and ultimately change the world. We design, manu­facture, and support the broadest range of high-performance microscopy workflows that provide images and answers in the micro-, nano-, and picometer scales.
Combining hardware and software expertise in electron, ion, and light microscopy with deep application knowledge in the materials science, life sci­ences, electronics, and natural resources markets, our worldwide team of 3200+ employees is dedicated to customers' pursuit of discovery and resolution to global challenges.

Check out these video's! Thermo Fisher Scientific acquired FEI Company in September of 2016 as a part of the Analytical Instruments Group (AIG) in the newly-formed Materials and Structural Analysis Division (MSD).

This position can be filled in Germany(Heidelberg, Frankfurt am Main, Würzburg) or in Switzerland (Lausanne, Geneva, Freiburg area)

The Mission
The Sales and Service Division (SSD) is charged with selling and servicing products in geographical territories worldwide. The SSD Organization serves as the primary contact to both potential customers and current customers alike, providing a range of value-added products and services and maintaining the highest levels of customer satisfaction.

The Position
The Field Service Engineer(FSE)- Electron Microscopy is responsible for performing the on-site installation, servicing and repair of complex equipment and systems. Our FSE Investigates and approves operational quality of system equipment. You Instruct customers in the operation and maintenance of the system, serve as company liaison with customer on administrative and technical matters for assigned projects. Our FSE Conducts on-site installations of our full range systems and their associated options. The FSE reports to the Service Manager of his region. This position has a focus on our academic, hospitals and industrial clients.

Responsibilities and deliverables include:
  • Conduct on-site installation of complex equipment and follow testing procedures to ensure proper working order
  • Conduct on-site scheduled planned maintenance visits
  • Provide troubleshooting and repair support for customers and other field service personnel
  • Cultivate and develop positive working relationships with customers, system users and company personnel
  • Travel, often on short notice, to customer sites to resolve problems or support other field service personnel, 50 – 70%.
  • This position requires international travel (mostly Europe) but is home based in Germany (Heidelberg, Frankfurt am Main, Würzburg). Or in Switzerland (Lausanne, Geneva, Freiburg area). You will serve a local client base in this local area.
  • Complete and submit field service reports
  • Provide training for customers and users on system maintenance
  • Provide feedback to product quality teams
  • Provide appropriate input in writing updating and correcting various system documentation
  • Provide input for various reports including identifying and isolating unique problems with system
  • Act as a subject expert and resource for training
The Requirements
  • This position is ideal for an experienced service engineer wanting to be involved with a dynamic team and exposed to a constant variety of customer application areas.
  • The successful candidate will possess the following combination of education and experience:
  • Typically requires a Bachelor or University degree or equivalent experience in electronic or mechanical system troubleshooting
  • Typically requires 2-7 years hands on technical experience installing, troubleshooting, repairing and calibrating complex analysis tools
  • Experience troubleshooting and repairing ultra-high vacuum and high voltage systems is a advantage
  • Ability to deal effectively with customers
  • Excellent interpersonal communication skills
  • Proven ability to troubleshooting complex systems and subsystems down to component level
  • Literate in Windows software environments
  • Able to read and interpret schematics drawings
We offer you the unique opportunity to work in a multinational organization with many chances to develop yourself. Within the job of Field Service Engineer Electron Microscopy, we offer an extensive and professional training program within in an open company culture. We welcome you to an innovative high tech environment with great opportunities to explore.

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