Careers at ThermoFisher Scientific

Apply Now >>    
Job ID :
Location :
United Kingdom - Winsford
Job Description
A great opportunity to join our busy Customer Service team in Winsford, supporting our global customers and working closely with colleagues across various departments and sites.

Position Summary:
Responsible for ensuring customers in EMEA receive the best support possible through processing of customer orders, exporting shipments and general correspondence and coordination with other functions such as purchasing, production, engineering, shipping and sales distributors.

  • Key Responsibilities:
  • Provide customer quotations
  • Review of customer purchase orders for adequate and accurate information for order entry onto SAP.
  • Prepare and maintain sales and service records and files.
  • Sales order coordination for all product lines within EMEA.
  • Distribute order confirmations to customers, distributors and sales managers.
  • Liaise with other departments and sites to ensure timely shipments and invoicing
  • Provide shipping documentation including letter of credit and export documentation according to incoterm
  • Process returns and repair orders through SAP
  • Process warranty claims through SAP
  • Inform the appropriate person of customer complaints ensuring effective escalation and action is taken to resolve.
  • Help provide monthly metrics to Sales Management.
  • All other duties as assigned.

Minimum Requirements/Qualifications:
  • GCSE grades (A*-C) in Maths and English, A-Levels/ NVQ or equivalent
  • High level of proficiency in Microsoft Word and Excel, familiarity with remaining Microsoft Office programs.
  • SAP Experience in Sales and Service modules preferred.
  • Fluent in English, plus one other European language (Preferably Dutch).
  • Demonstrable telephone-based customer service experience.
  • Strong communication skills (verbal/written)
  • Proven organisational skills
  • Ability to work under pressure while retaining a high degree of accuracy.
  • Experience in a manufacturing environment preferred

Apply Now >>    
Join our Talent Community

If you're ready to make a difference in the world, you can do it here.

Refer a friend

Already work here? Help us write our next chapter

Refer Now


5 Reasons to Work at Thermo Fisher Scientific
Search Jobs by Map