Careers at ThermoFisher Scientific

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Job ID :
Location :
Germany - Remote / Field
Job Description

Thermo Fisher Scientific are currently recruiting for a Field Applications Specialist (FAS), German speaking to be based in Central Europe, ideally Germany (other European locations would be considered) supporting customers throughout EMEA.

The role:

  • Ensure optimal utilization of appropriate Single-Use Systems technologies, products and services within the Customers’ manufacturing processes and applications (i.e. BioProcess Containers (BPC’s), Single Use Systems equipment, product and process optimization and scale-up).
  • Support the Commercial Sales Team to ensure that the Customer achieves its goals in terms of meeting business and financial objectives
  • Provide strategic and in-depth scientific and technical support in relation to Single-Use Systems solutions for the marketplace, ensuring our customers’ needs are met and matched to our capabilities.
  • Primarily interfaces between the Commercial Sales Organization (Account Managers), the internal source base within the Company, possible third party partners/suppliers and the end-user/Customer.

Key Responsibilities:

  • Supporting and enhancing sales processes & enhancing market efforts by:
  • Acting as primary field technical interface between the Sales team and the Customer focused on Single-Use products (BPCs, Single-Use Bioreactors and Mixer systems) and equipment services to clients
  • Providing effective value-added solutions on design and development, consultation, technical support, and troubleshooting of Single-Use systems
  • Providing & delivering high calibre technical presentations that complement Commercial Sales activities
  • Leading technical product specification & application discussions with clients & prospective prospects
  • Assisting with customer surveys, inquiries, User Requirements Specifications (URS) and product briefs; conducting process mapping activities, collaborating & making recommendations to clients on potential process improvements through utilization of Thermo Fisher Scientifics’ technologies & concepts
  • Utilizing inter-company experts and resources to recommend technical applications and process development studies
  • Recommending how products & business systems can be improved
  • Informing Marketing and Product Management of new technologies that could complement the existing range from the perspective of identified customer needs
  • Providing the necessary voice of the customer (VOC) to the appropriate levels within Product Management for all products and services
  • Sustained evaluation and awareness of competitor activities & innovations within the marketplace in general & ensuring that relevant information is circulated within the organization
  • Providing effective training activities & workshops on the application & capabilities of Single-Use products and systems.
  • Supporting Commercial Sales activities in providing customer technical support and product troubleshooting
  • Assist with customer complaints and investigation activities by providing necessary technical data and feedback to Sales Support, Product Management, Quality Assurance, Engineering and R&D as appropriate
  • Leading on all aspects of qualification/validation studies & programs initiated with the clients in collaboration with internal functional groups, as may be applicable
  • Willingness to travel up to 50% of time in the EMEA region and operate from a home-base

Minimum Qualifications

  • B.Sc. (or equivalent) in a life science or related field
  • Experience working within the Biotech, Biologics, Life Sciences, and/or Biopharmaceutical industries in a technical, engineering, or manufacturing capacity and ideally with experience using Single-Use products and systems.
  • Excellent communication & presentation skills with fluency in German and English language

Preferred Qualifications

  • Good understanding of processes and applications used within the Biopharmaceutical, Biotech, human and animal vaccine industries
  • Comprehensive understanding with proven operational and technical experience utilizing BioProcess containers and Single-Use systems within the industry
  • Comprehensive knowledge & understanding of cGMP & other regulatory guidelines combined with applicable understanding of the business and financial aspects of the Biopharmaceutical manufacturing industry including the ability to apply that understanding in making sound business decisions
  • Exceptional project management skills combined with the ability to work on multiple projects and multi-task effectively
  • Excellent team-working skills; proven ability to work across professional & cross-functional teams
  • Excellent computer skills including experience of Microsoft Office (Word, Excel, PowerPoint, & Project)

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