Careers at ThermoFisher Scientific

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Job ID :
Location :
United Kingdom - Paisley
Job Description
Customer Service Representative - Distributors and Growth Markets
Fixed Term contract until end of May 2018

  • Provide a high standard of customer service support to Life Technologies Distributors & Export Houses across EMEA
  • Adhere to SOP’s, SLA’s and departmental training guidelines
  • Process high value Export & Distributor orders received via fax /email/ web
  • Determine method of order entry and adhere to strict “cut off times”
  • Ensure Distributor quotes are correctly applied at order entry level, confirming price and availability of products as required
  • Ascertain expiry date requirements and harmonize with Distributor pre- shipment
  • Schedule shipments accordingly and coordinate with essential functions across the organization to ensure smooth and timely dispatch of goods
  • Prepare country specific shipment paperwork to comply with current Export legislation
  • Recognise Air Waybills and Commercial Invoices
  • Comprehend shipping and storage conditions
  • Invoice shipments manually and electronically
  • Calculate and invoice freight
  • Deal with customer complaints efficiently and professionally as per the service level agreement
  • Work on smaller assignments/projects as part of a team
  • Escalate and problem solve customer inquiries and complaints without managerial support
  • Play an essential part in building customer relationships
  • Recognise the need for confidentiality and be able to work on own initiative
  • Maintain daily customer service reports
  • General office duties required
  • Work with warehouse shipping and tracking systems ie, TRAX/DHL/TNT
  • Work with E-Z Cert World (Local Chambers)
  • Partners with key strategic entities such as the European Distribution Centre/UK warehouse, Freight companies, local Chambers of Commerce


  • Experienced Microsoft Office and ERP system user
  • Strong written and verbal communication skills
  • Experience in customer service required, preferably in an Export environment
  • Display stringent attention to detail and accuracy in the work place
  • Ability to identify and solve problems and to multi task under deadlines
  • Possess self motivation , enthusiasm, a positive attitude and perform as a team player
  • Possess good organizational skills and have the ability to prioritize effectively
  • Be able to demonstrate judgment, tact and diplomacy at all times
  • Knowledge of Incoterms ® 2010 is preferred


Requires a high school diploma or a Government Body award. A Bachelors Degree is preferred but not essential , candidates with relevant experience and knowledge will also be considered.

Working Conditions

  • This position requires repetitive typing, considerable interaction on the telephone and regular use of a computer.
  • Most of the other physical demands are typical with those associated with an office environment.
  • We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.

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