Careers at ThermoFisher Scientific

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Job ID :
Location :
Belgium - Remote|Germany - Remote / Field|Netherlands - Remote / Field
Job Description

Key Responsibilities:

  • Ensure complete customer satisfaction by coordinating on-site technical support such as lab setup, consultancy, training, troubleshooting
  • Contribute to presales activities by providing the most effective product demonstrations as well as preparing & delivering Technical Sales Tasks that support the presales operation strategy
  • Complete responsibility for Pharma Analytics Product portfolio, to include: supporting implementation of Pharma Analytics solutions at customer site (instruments, kits, consumables and services) and for the achievement of Pharma Analytics direct products revenue plan.
  • Responsible for providing, in a timely and professional manner, all technical activities to contribute to the success of the business working closely with his/her corresponding Key Account Manager
  • Responsible for handling customer queries/complaints in a timely and professional manner
  • Responsible for performing Implementation Programs to ensure that the solution reaches maximum capacity smoothly at customer lab within a satisfactory time.
  • Coordinating and driving to completion of Implementation Programs by delivering all type of Post-Sales Support at customer site, company Demo lab or remotely
  • Responsible for maintaining up to date technical expertise on products and industry trends
  • Become a strong internal Voice of Customer
  • Provide feedback on technical problems and their respective solutions and share expertise & knowledge amongst the team
  • Presenting Pharma Analytics Solutions at conferences and local customer seminars

People Specification:
  • B.Sc or higher degree in Life Science or relevant science subject
  • Demonstrated knowledge and application of molecular biology and protein analytical techniques
  • Previous experience of the biopharmaceutical industry
  • High degree of technical competence
  • Ability to work independently
  • Ability to analyse and troubleshoot complex data
  • Excellent communication and presentation skills
  • Willingness to travel within the territory and internationally without restriction as required
  • Knowledge and experience in validation or pharmaceutical quality control and process development is an advantage
  • Work may sometimes be necessary on evenings and weekends
  • Fluency in English
  • Knowledge of another European language (particularly German) would be advantageous
  • Full, clean driving licence

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