Careers at ThermoFisher Scientific

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Job ID :
Location :
Canada - Ontario|Canada - Ottawa
Job Description
  • Answers all CSC, Fisher Fast and/or Supply Chain Specialists requests for delivery.
  • Reviews customer backorder reports for backorders past due our promise date to customers.
  • Manages a daily customer backorder discontinued report and proactively advises customers of possible subs by email or phone.
  • Contacts suppliers by phone, or e-mail on open purchase orders to obtain a commitment for a specific deliver date.
  • Changes delivery dates on the PURX / IPOX screens in the computer.
  • Records expediting information in the computer on comments section PURX / IPOX screen.
  • Advises CSC, the Supply Chain Specialist and the Supervisor - Supply Chain on reasons for unusually long delivery dates or supplier problems.
  • Contacts transportation companies to track missing shipments.
  • Reviews and actions Expedite Follow-Ups on a daily basis to keep them current and advises customers of updated delivery dates.
  • Cancels items from purchase orders in the mainframe when required.
  • Advises Supply Chain in the process of expediting, when an item is found to be discontinued. Determines substitute and ensures it is entered into the system.
  • Proactively advises customers when we have indefinite delivery situations and offers alternatives.
  • All correspondence from business partners and customers is responded to in a timely manner.
  • Performs any other duties as may be required by the Supervisor or Manager of Supply Chain.

Minimum Requirements / Qualifications:

  • Excellent written and oral communication skills.
  • Minimum 1-2 years customer service and/or administrative support experience
  • Proven organizational skills
  • Good judgement, persistence and diplomacy are a must
  • Excellent computer skills particularly in MS Excel are a must
  • Bilingualism - English and French is preferred

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