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United Kingdom - Hemel Hempstead
Job Description
Job title: Service Administrator - Dispatch, Unity Lab Services
Location: Hemel Hempstead, UK

We are looking for a Service Administrator - Dispatch, for our Unity Lab Services Division. Main responsibilities will be:
  • Take and log all customer calls on the appropriate database(s)
  • Allocate calls to correct field service engineer (FSE)
  • Check any outstanding debt and contract queries
  • Keep the customer updated on progress
  • Check parts FSEs require have been sent out by factory or third party vendor
  • Generate the appropriate documentation
  • Receive and process the Field Service Reports once the job has been completed
  • File engineers job sheets – electronic and hard copies
  • Ensure PM (Annual) Service jobs are scheduled in a timely fashion
  • Preparation of estimates for instrument moves, relocations and reinstallations and general chargeable work
  • Maintenance of customer history on the company service databases and ensure amendments are made in a timely manner.
  • Arrange installation of new instruments in a timely manner as required
  • Provide cover for other members of the service admin team as required including closing and invoicing jobs, assisting with contract service plan renewals?
We are looking for someone who has previously worked in a customer service / customer facing role, with the ability to multitask and manage a busy workload. Very good knowledge of Microsoft Office programs is a must, any experience working with ERP systems is good to have (SAP experience would be ideal).­

If you are interested in this role, please forward your updated CV to: natalie.aggelidou@thermofisher.com

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