Careers at ThermoFisher Scientific

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Job ID :
Location :
US - Wisconsin - Brookfield
Job Description

About Thermo Fisher Scientific

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of $17 billion and 50,000 employees in 50 countries. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics and increase laboratory productivity. Our four premier brands – Life Technologies, Thermo Scientific, Fisher Scientific and Unity Lab Services – offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive support. For more information, please visit www.thermofisher.com.

Job Title: Contract Review Specialist
Reports To: Manager, Customer Service
Position Location: Brookfield, WI
Number of Direct Reports: None
Day/Shift (if applicable): Day Shift
FLSA Status (Exempt/Non-Exempt): Non Exempt
Relocation (if applicable): No

Position Summary:
To ensure vendor invoices are entered within 12 days of receipt. This process starts when the vendor invoice is received and ends when the invoice is approved for payment or the invoice is returned to our site/account manager as not included by the contract.

Key Responsibilities:
  • Match vendor invoices to service report documentation to ensure validity of vendor charges.
  • Accurately and efficiently enter vendor invoices, work orders, service requests and misc. data into the ERP system following department work procedures and productivity expectations.
  • Reject or accept payment of vendor invoices based on customer’s contract and contract’s entitlements.
  • Provide excellent customer service to both internal and external customers with the focus on customer satisfaction.
  • Handle customer phone, fax or Email inquires promptly.
  • Follow up with vendors, internal staff, and customers on open issues and questions surrounding vendor service and payment of invoices.
  • Escalate issues as appropriate based on department guidance.
  • Review and understand all departmental Functional Procedures and work instructions.
  • Ensure individual metrics including volume and timing of invoice processing are achieved monthly.
  • Recommend process improvement utilizing Practical Process Improvement (PPI) methodology for assigned work areas.
  • Other miscellaneous duties as assigned.

Minimum Requirements/Qualifications:
  • Associate or Bachelors degree preferred
  • Minimum 3 years prior experience working in customer service or in an accounts payable function.
  • Experience developing and maintaining spreadsheets in Microsoft Excel is a must.

Non-Negotiable Hiring Criteria:
  • Must possess organizational skills to meet deadlines. Ability to multi-task.
  • Intermediate proficiency in computer applications: i.e. Microsoft Word, Outlook, Intermediate Excel skills is a must.
  • Ability to solve problems and work independently.
  • Ability to produce accurate high quality work with attention to detail.
  • Ability to work well both independently as well as within a team environment.
  • Ability to work overtime as dictated by work load.
  • Demonstrate Thermo Fisher Scientific values – Integrity, Intensity, Innovation and Involvement.

This position has not been approved for Relocation Assistance.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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