Careers at ThermoFisher Scientific

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Job ID :
Location :
China - Shanghai
Job Description
  • Lead MS and Chrom+ CS team to drive customer satisfaction and linearize Order-to-cash flow to support Sales revenue and booking target fulfillment;
  • Manage internal and external customer voice and expectations through issue resolution and build systematic practices with cross functions
  • Act as customer complaint and escalation channel and seek resource synergy and working with cross function for resolution;
  • Be responsible for project management and contract execution for all aspects relevant to both external (customer expectations, deliverables, T&Cs, etc.) and internal (business objectives, reporting and forecasting);
  • Supervise and enhance team member performance and deliveries.

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